If anyone were to ask me where I tend to get my pre-order figurines from, normally I would just said “Toycoin” without even blinking my Sparkly Eyes.
In the past years since starting to become an Otaku in 2007, I tend to get only a few figurines, from a few retail Anime shops in Singapore, collecting Manga and grabbing a few accessories with my Clean hands.
Never cross my mind much whether if I should do preorder to figurines, since I did grabbed a few nice figurines from shops, or during Anime Events in Singapore, but all those change when I come across Toycoin, when I went for a little walking session last year.
At first I started with buying one figurines for my Imouto, since they did have the Snow Miku (fluffy ver.), and slowly I started to do pre-order from Toycoin.
I’m wasn’t the person who like to order online, and not only I trust Toycoin enough to do pre-order, they do have nice customers service, where I can chat with them to know about which figurines that I can grab with my Clean hands, and to wait patiently for my figurines to arrive even if there is a slight delay due to whatsoever reason(s).
Though it had been one years plus passed, I had grabbed quite the collection, especially Nendoroids, from Toycoin, and till today, I still continue to support Toycoin.
Location (Warehouse) – Blk 623C Punggol Central #08-372 Singapore 823623
Contact(s) – (+65) 9068 8222 (Business Enquires) | (+65) 8133 0207 (Customer enquries) | firstname.lastname@example.org
Facebook – www.facebook.com/toycoin
Homepage – www.toycoin.com.sg
Nearest Station(s) – Punggol (MRT) -> Oasis (LRT)
Toycoin’s Overview (Taken from Toycoin’s Facebook)
Welcome to Toy Coin, an online trendy store that can quench your thirst for collectibles! We are delighted to serve you anytime within our means!
Gallery of Mako-chan (Toycoin x Daiyaku)
Interesting Manga of what Toycoin had experienced (Credits to Daiyaku)
Gallery of Toycoin
I might know Wendy since I did went down to Toycoin at Pomo building last year, but I have to send in one email to ask for permission before going down to their house to interview.
Well, the trip from my Hiding spot might be very long, but I’m grateful for the hospitality they had given when I reached their house.
There are so many different figurines shop in Singapore, but why do I want to interview Toycoin?
Well, be it located in Singapore, or that I know Toycoin well, the reason why I ask them despite having no retail shop in Singapore was that I like to preorder some figurines from them, since I can trust them and I’ve been smiling silly back home each times I collected mine / my imouto’s figurines at my Hiding spot nearest train station.
Since I was given the time and honor to interview Wendy Hau from Toycoin, and without further ado, let peek into what made Toycoin today;
(Plus, I also went down with the purpose of paying my pre-order deposit, and was surprise that Wendy was aware of it; really not bad for the customers’ service, very updated on the pre-order.)
What give you the idea of starting an Anime shop in Singapore?
Wendy: I’m a collector myself, and a few years back, I come across a shop without a proper customer service. The incident inspired me to come up with the idea of starting Toycoin.
What are the main focuses of anime products which Toycoin offer?
Wendy: Usually its figurines whichever we can get hold of.
I also got distribution from Griffon Enterprises, Volks Inc. and Alter. Toycoin is also partner shop with Good Smile Company and Aniplex.
Also we will try to import other brand of Figurines from Japan if possible. Plus we do take in requests from Customers on Anime merchandises and accessories; however those are subjected to availability of the products and to our capability.
I believe you had faced many difficult challenges since Toycoin first started out, would you like to re-cap a few?
Wendy: When we started out Toycoin, it was quite competitive as there was another retail shop which offered Anime products at much lower prices, and has a high turnout of customers.
We couldn’t offer the same pricing at the point of time, and we were having hard time getting customers, on top that our reputation wasn’t very well-known since we were newly started.
Have you ever faced customers checking with you regarding bootlegs figurines item?
Wendy: I’d happened to come across when customers’ mistaken cheaper figurines for bootlegs while some complain higher price figurines to be expensive.
I hold Toycoin reputation very strongly, and I can give the assurance that Toycoin do not sell bootleg figurines.
I believe customers have the right to ask / check first before they purchase the item. My advice for collectors, especially new otaku, to do some research carefully beforehand.
I’m also grateful that many customers in Singapore are supporting original anime products too.
Toycoin used to have a retail shop in Pomo building for a short while in 2013, what was the reason for moving out?
Wendy: The shop was previously handle by my good friend, Sharon, and I was asked to give a test trial for about 3 months, to check if we were suitable for retail outlet.
Sharing the spaces with another Trading card game shop was quite an experience; however we do not hold much item, so we didn’t fully utilize the space that we were paying for. That is why we decided to stick back to online shop.
IF there is a suitable space and price retail outlet, would Toycoin even considering starting back on Retail shop?
Wendy: Yes, we did have the idea, but due to our massive project on hands, we would not be discussing about it any time soon. We are also on the lookout for an opportunity for a small retail if there is one.
Since you have mentioned about projects, care to share a few?
Wendy: I currently in the midst of upgrading the Toycoin website to a better platform, which would be more user-friendly for the customers. The current one was created a few years back, hopefully the newer site will be up and working in coming year.
Toycoin is also in the midst of discussion of membership for customers, which I wished to reward regular customers with benefits when purchasing figurines with us. It’s thanks to them that what made Toycoin possible now.
Another project that I can reveal a little would be, since Toycoin do not have a retail shop, is that we are discussing possible ways to let people to get hold of other anime stuffs like Ichiban Kuji, which tends to be one of the main attraction at Anime Events in Singapore.
Kuji is depend on chances and luck, so we trying to see some other possible ways where customers do not require to go to events or retail shop, and still able to get what they want.
Do you have any Anime that you prefer this year?
Wendy: SailorMoon! It’s one of my favor since my childhood, and since it first announcement of the remake last year, I’d been looking forwards for it. As for the upcoming season, I would say Psycho Pass 2.
Would you bring in more of those Anime-related products?
Wendy: For SailorMoon, I had opened many possible pre-order Anime products, ranging from figurines, to even stationary and other merchandises and accessories. I even put up order for SailorMoon Jacket!
As an adult, I’m very excited since I able to get SailorMoon items which I wasn’t able to get since young, so I’m grate that I able to open SailorMoon product on Toycoin.
I will try to bring a few figurines and merchandises for Psycho Pass 2, and will be on the lookout for more of those products.
Will Toycoin be applying for a booth at Anime Festival Asia 2014?
Wendy: Yes, and in fact I had applied it. What Toycoins will be bringing in for AFA will be figurines which mostly from our warehouse. Also I will be helping to overlook another booth at AFA 2014 too.
Nagakun’s Personal Note
I know they do not having the interaction with the Anime project they selling, but I can still give the guarantee that once you received the figurines from them, you still will be having one happy smile once you go back home.
Well, I did order figurines from them, and I’m grateful that they were able to make arrangement easier to collect figurines once it arrived.
One can too choose to meet up at the nearest station, or pay extra per figurines to have them deliver up to their doorstep.
Plus, their Customers Service is really good, and I did have a few chat with them regarding Anime when they got the time.
Getting pre-order from them is really easy and simple, and they offered a lower deposit price than most Anime Shop in Singapore, so even if you got tight flow on cash, you can still pay just a little first, and slowly save up before the figurines arrive.
There are cases of bootlegs figurines in Singapore, and Wendy did the assurance that Toycoin do not support such act (Even I personally don’t), so new Otaku collector can have the peace of mind when ordering from Toycoin.
Considering that even I trust Toycoin enough to purchase figurines from them, you can relax and check with them if there questions / enquires that bug your mind before purchasing the figurines.
I had seen their warehouse, and they are really filled with figurines, and there is one room dedicated to a lot of many different figurines, especially Nendoroid from Good Smile Company. I even got my Sparkly Eyes activated just looking at them before the interview start, and My Sparkly Eyes just love to peek into them even during the interview itself.
Given some insight, I can guarantee many Otaku can consider looking into Toycoin in future, which I will be helping to share once those projects are set in place.
Nagakun’s Final View
For collectors who want to preorder figurines at a lower deposit price, and saving up the money until the arrival; I can offer to say Toycoin is one of the choices to look into. Plus they have good customers service which I give my thumbs up for them.
So if you’re looking to pre-order some figurines and getting them at available timing; give Toycoin a try and surely, you will be smiling once the item arrive.